If you can't connect a cable to the device's FireWire port:
Make sure you're using the right kind of cable.
If a device unexpectedly shuts down:
There may be a power overload. Disconnect the device immediately to avoid damaging the computer.
If the device is connected to a hub:
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If the hub has a power cord, make sure the cord is plugged into a working electrical outlet. |
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Make sure the hub's cable is properly connected to your computer. |
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Try plugging the device into a different port on the hub, or into a different hub. |
If a device doesn't work or is not available:
Try the following items in order until the device is available:
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If you are using a software application with the device, quit and restart the application. |
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Make sure all FireWire devices are turned on. |
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Disconnect the device from the FireWire port, then reconnect it. |
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Turn the device off and on. |
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Make sure that you haven't used an individual cable longer than 4.5 meters (15 feet), the maximum cable length for devices you can connect to the computer. |
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Make sure that you've installed any software that came with the device. |
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For more information, see the documentation that came with the device or contact the device manufacturer. |
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Restart the computer. From the Special menu, choose Restart. |
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See the documentation that came with the device for more information. |
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Contact the device manufacturer. |